Customer Service Policy

At Class People, we endeavor to provide you with the best possible service at all times.

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

We will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within 48 hours.  Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.